I'm Susan Shao, a product designer based in the Bay Area who works at the intersection of healthcare, complex systems, and human-centered design.

My process starts with research and empathy — understanding not just what users need, but why — and moves through iteration to solutions that are both usable and meaningful.

I've designed for genomics, surgical technology, and patient-facing products, always with an eye toward making complicated systems feel simple.

I care about open communication and genuine collaboration — the best work happens when a team is honest with each other and invested in the same outcome.

Currently open to new opportunities / freelance projects — feel free to reach out at susansshao@gmail.com.