Designing clarity into complex systems.
I work at the intersection of complex systems, and human-centered design, turning dense clinical and operational workflows into products and services people can use with confidence. Specializing in enterprise, consumer, or healthcare products.
Currently open to new opportunities and freelance projects — susansshao@gmail.com
Turned scattered brand assets and PDFs into a single source of truth that let design and engineering move in sync.
Redesigned patient onboarding across provider, patient, and internal tools to fix a broken hand-off.
Turned a phone-call-only service into a self-serve platform members could use on their own.
Designed a flexible settings system that let providers triage genetic results with a virtual assistant.
Built a touchscreen and voice-controlled GUI for an archaic optic medical device.